Emergency Plan Guideline

EMERGENCY NUMBERS

CID Office / Manager

(021) 932 4799

072 342 7236

CID control room and camera monitoring

(021) 932-4800

072 197 5001

CID security patrol vehicles

079 572 5662/3

Fire Services

(021) 590 1900

(021) 480 7700

Ambulance

10177

Police

10111

Ravensmead SA Police

(021) 933 9000/5/6/31

Metro Police

0860 765 423

Power Failure / Electricity Faults

0800 220 440

Water / Sewerage / Roads / Potholes / Storm Water

0860 103 089

Any emergency

107

Tygerberg Hospital

(021) 938 4911

 

 

Download Emergency Plan

 PROCEDURES FOR ACTS OF VIOLENCE

  1. REMAIN CALM
  2. Contact SA Police Service 10111 / (021) 933-9000 and CID Security (021) 932-4800 / 072 197 5001
  3. Notify the company and/or zone emergency co-ordinator
  4. Attempt to calm the situation but do not become involved.

 PROCEDURE FOR WHEN A FIRE IS DISCOVERED

  1. REMAIN CALM
  2. Raise the alarm (call out and let someone know).
  3. Attempt to extinguish the fire with fire extinguisher equipment provided – BUT ONLY IF IT CAN BE DONE SAFELY.
  4. Contact Fire Services (021) 590-1900 and report:
    • What is burning
    • Where (location)
    • If anyone has been injured or is missing
  5. CLOSE DOORS AND WINDOWS (IF POSSIBLE) BEFORE LEAVING THE BUILDING.

 SUSPICIOUS AND UNEXPLAINED OBJECT / PACKAGE

  1. REMAIN CALM.
  2. Notify your Security, Police 10111 and CID Security (021) 932-4800 / 072 197 5001
  3. DO NOT shake or empty the contents of any suspicious envelope or package. 
  4. DO NOT try to clean up powders or fluids.  DO NOT activate your 2-way radio near the envelope or package.
  5. PLACE the envelope or package in a plastic bag or some other type of container to prevent leakage of contents.
    1. If you do not have any container, then COVER the envelope or package with anything and do not remove this cover.
  6. LEAVE the room and CLOSE the door, or cordon off the area toprevent others from entering. 
  7. Wash your hands with soap and water to prevent the spread of powder to face or skin.
  8. Only evacuate on instruction of the duty emergency co-ordinator.
  9. Only re-occupy on instruction of the duty emergency co-ordinator.

 EXPLOSION

  1. REMAIN CALM.
  2. Commence with fire fighting, ONLY IF IT IS SAFE TO DO SO.
  3. Notify Fire Services on (021) 590-1900, your security and CID Security on (021) 932-4800 / 072 197 5001 and give location.
  4. Assist any casualties.
  5. Evacuate on instruction of the duty emergency co-ordinator (see Evacuation).
  6. Re-occupy under instruction of the duty emergency co-ordinator.

 HAZARDOUS MATERIALS INCIDENT

  1. REMAIN CALM.
  2. Note information such as UN numbers, hazmat codes, smell, colour, physical state and packaging (Obtain – Material Safety Data Sheet -MSDS).
  3. Handle hazardous materials in accordance with MSDS instructions if it is safe to do so.
  4. Consider evacuation.
  5. Notify municipal fire services on (021) 590-1900 and give location.
  6. Notify your security and CID Security on (021) 932-4800 /072 197 5001.
  7. Leave immediate vicinity.
  8. Await arrival of emergency services together with security and provide with MSDS.

 MEDICAL INCIDENT

  1. REMAIN CALM
  2. Obtain assistance.
  3. Report the location and type of injury / illness to the ambulance service 10177.
  4. Contact CID Security (021) 932-4800 / 072 197 5001 to escort / direct ambulance service to location.
  5. Render required life support (eg. CPR).

MEDICAL EMERGENCIES ASSOCIATED WITH PRODUCTS STORED ON SITE TO BE MANAGED IN ACCORDANCE WITH MSDS.

 

BASIC LIFE SUPPORT PROCEDURE:-

  • Ensure area is safe.
  • Assess level of consciousness of patient.
  • Obtain help.
  • If patient is UNCONSCIOUS, open AIRWAY and check BREATHING (up to 10 seconds).
  • If NO BREATHING, give 2 breaths.
  • If patient is breathing and NO TRAUMA INVOLVED, place patient in recovery position, (on side).  Keep checking on patients breathing.
  • IF NO BREATHING AND NO SIGNS OF LIFE (movement, normal breathing, coughing) BEGIN CPR. 2 Breathes to 15 compressions.  Continue till medical help arrives or patient starts breathing. 
  • If breathing present but not adequate, give 1 breathe every 5 seconds.
  • If patient is CONSCIOUS, treat obvious injury and obtain relevant information.  Remember this information is CONFIDENTIAL.

 

EVACUATION

The decision to evacuate is at the discretion of the emergency co-ordinator under guidance of emergency services and / or South African Police Services.

  1. An announcement or audible alarm will be sounded.
  2. On hearing either of the above you are required to EVACUATE THE PREMISES, as follows:-
  3. All staff to follow the instructions of the zone warden.  Staff who are not in their designated department are to follow the instructions for the zone in which they are at the time of the emergency.  Remember to assist all physically disabled people from the building.
  4. NO STAFF MAY LEAVE THEIR AREA TO GO TO THE TOILETS.  YOU MAY BECOME ISOLATED AND PLACE YOURSELF AND OTHERS AT RISK.
  5. Should there be any reason that you are unable to use the designated evacuation route your zone warden will identify one for you to follow.
  6. DO NOT SHOUT OR RUN while exiting building.  Every effort must be made to remain calm.
  7. All staff to meet in the designated assembly area.  Should your designated assembly area be unsuitable you will be notified of another suitable location.
  8. Zone wardens to ensure area for which they are responsible is clear.  They must then take roll call.  Names of missing staff to be reported to the emergency co-ordinator.
  9. No person may return to the building/s until instructed by the emergency co-ordinator.
  10. The decision to return to the building/s will be made by the emergency co-ordinator in consultation with the relevant emergency authorities.
  11. All staff to return to work via the normal entry points / alternatively should a broader evacuation of a section of the industrial area be required, comply with the instructions received from emergency services and / or the South African Police (see centre page of booklet for marked colour coded sections, evacuation routes, fire hydrants) .

 

BOMB THREAT, CALL TAKER

  1. REMAIN CALM.
  2. Attempt to have the conversation recorded or have someone listen in.
  3. Keep the caller talking while following the instructions on the Bomb Threat Check List (see last page of booklet)
  4. Notify your Security, SA Police 10111 and CID Security on (021) 932-4800 / 072 197 5001.
  5. Complete the Bomb Check List after receipt of the call.
  6. Only evacuate on instructions from the duty emergency co-ordinator (see evacuation).
  7. OPEN ALL DOORS AND WINDOWS (IF POSSIBLE) BEFORE EXITING THE BUILDING.
  8. TAKE POSSESSIONS WITH YOU.
  9. Only re-occupy on the instructions of the duty emergency co-ordinator.

 

BOMB THREAT, CHECK LIST

 

BOMB THREAT CHECK LIST

DATE:……………………………..    TIME:……………………

ENSURE THAT THE CONVERSATION IS RECORDED OR HAVE

SOMEONE LISTENING IN.

EXACT WORDING OF MESSAGE:-

…………………………………………………………………………..

KEEP THE CALLER TALKING – ASK QUESTIONS SUCH AS:-

  1. When will it go off?
  2. Where is it?
  3. What kind of bomb is it?
  4. Why was it placed?
  5. How many devices are there?
  6. Are you aware that people will be injured when it goes off?
  7. How do you know so much about the bomb?
  8. Where are you now?
  9. What is your name / contact telephone number?

COMPLETE THE FOLLOWING SECTION AFTER RECEIPT OF CALL:

CALL/ORIGIN OF CALL

Local

 

 

 

Long

Distance

 

Call

Box

 

Internal

 

Other

 

CALLER WAS

Male

 

Female

 

Adult

 

Teenager

 

Child

 

LANGUAGE USED

Afrikaans

 

English

 

Other

 

CALLER’S VOICE WAS

Loud

 

High

Pitch

 

Raspy

 

Pleasant

 

Calm

 

Crying

 

Disguised

 

Muffled

 

Soft

 

Deep

 

Clear

 

Angry

 

Excited

 

Laugh

 

Normal

 

Other

 

 

 

 

 

CALLER’S ACCENT WAS

Heavy

 

English

 

American

 

German

 

African

 

Irish

 

Slight

 

Afrikaans

 

Indian

 

British

 

Coloured

 

Other

 

BACKGROUND SOUNDS / NOISES

Factory

Machines

 

Bedlam

 

Party

 

Animals

 

Voices

 

Street

Noises

 

Television

 

Radio

 

Office

Machines

 

Music

 

Trains

 

None

 

Aircraft

 

House

Noises

 

Other

 

COMMENTS:

NAME OF PERSON RECEIVING CALL:

Drought Business Support

Click for more details